Contact Us

Have you had a look at our FAQs  to see if your question has already been answered?
If not, please call, email or write to us.

Call us

All lines are open Monday - Friday 9am - 5pm and Saturday 9am - 1pm.

Quotes and Sales: 0800 917 4652
Customer Service: 0345 605 1763
Renewal Hotline: 0345 606 1892
Payment Queries: 0345 605 1763
24 hour Claims Helpline: 0345 605 6764
Theft Tracking Helpline: 0344 583 9529

Optional Extras Claims:

Breakdown Assistance Cover: 0800 028 6846
Personal Injury Cover: 0345 606 6484
Car Hire Cover: 0345 606 6490
Motoring Legal Protection: 0345 606 6492
Handbag Cover: 0345 606 6493

Email us

Please include your name, postcode and customer reference number. We normally respond to emails within 3 working days.

Write to us

Sheilas’ Wheels Broker Model Driver
The Equinox
19 Cadogan Street
G2 6QQ

If you have a complaint, please write to:

Customer Relations
Sheilas’ Wheels Broker Model Driver
The Observatory

You can view our full complaints procedure here.

Legal details

esure broker Limited is a wholly owned subsidiary of esure Services Limited which is a part of the esure Group of companies. esure broker Limited, trading as Sheilas’ Wheels Broker Model Driver, is a limited company registered in England and Wales.

esure broker Limited’s registered company number is 07464424, and its registered office is at The Observatory, Castlefield Road, Reigate, Surrey, RH2 0SG. esure broker Limited’s VAT registration number is 974 8812  67. Email address:

esure broker Limited is an appointed representative of esure Services Limited registered in England and Wales number 02135610, and authorised and regulated by the Financial Conduct Authority with register number 312063. The Financial Conduct Authority website, which includes a register of all regulated firms, can be visited at, or they can be contacted by calling 0800 111 6768.